To start the returning process for your order,
please enter your email address or phone number and the order number below.
How do I return?
Enter your order number and email address in the fields above and click Start
Follow the instructions and select the items you want to return
You will get a confirmation email with the shipping guidelines once the return request is approved
Buy a Return Label at norvine.com/products/return-label (or pay postage on your own) and wait for your return to be approved. We will then provide you the correct rerturn address (since it depends on your location)
What items are returnable?
You can return your items within 14 days of receipt of your shipment.
They must be in original condition
Unwashed and unworn clothing
In the original packaging (if possible)
Are there any charges for return?
There are no charges for return
Original shipping charges are non-refundable
You are responsible for the charges of the return shipping
How soon will I get my refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 30 working days.